Family Drug Mart

Family Drug Mart Mid Term Case summary of Facts: Problem story: * Anne Kerr is a very opinionated women and has a its my flair or the high government agency attitude. Causes: * Anne suppose she is doing nothing wrong by asking the guest to decrease the item or apply the twenty-five dollar remnant that she believes belongs to the gillyflower. * When detent tells Anne that they ar inefficient to take on a guest to pay more notes or return the item she believes it is ok for her to do so. * When Frank left a message at the store and asks for Anne to bring down him tail end that she never does. * Anne feels she has to address to the customers what she feels is the right thing. * The way Anne talks to customers and different employees she comes of as rude. * Anne cannot admit that she is wrong Effects: * The customer calls to repoint office and complains about their experience in their store and how they matt-up abo ut the situation.

* Frank gets upset and tries to call Anne back to pile their problem but she does not return his skirt calls. * Anne not calling Frank back resulted in a see that was unneeded for the start if she could communicate better. * Anne has to problem leaving up to a customer in the store and impeach them or asking them to do something that they have legitimately already done. * Employees and customers are upset the way Annes attitude and the way she speaks to them. * Anne forever and a day thinks she is right even if she is in the wrong. Alternate SolutionsIf you ask to get a full essay, order it on our website: BestEssayCheap.com

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