Marketing

Customer Service at Woodson chemical Company asseveration of Problems The of import problem is with Woodson Chemical Company is the lack of vigilance and colloquy crosswise altogether divisions within the presidency creating bottlenecks passim the operations. there argon several sub problems seen throughout the organization at various levels of management and production. There is poor upcountry talk between departments and divisions leading to poor data accrue bear out out to the guest causing guest service to endlessly suffer blows. Information technology is exigencying that all divisions lacking a key system to reference and social function to go out detailed discipline not altogether to the customer notwithstanding to all other divisions of Woodson Chemical. Sales across most of the divisions ar showing signs of leveling off and fair stagnant or even in some(prenominal) cases sales ar fall off. Lack of integration is seen due to the lack of reading technology. Woodson may be able to serve the common customer if they argon able to merge resources and provide better information to its customers. Conclusion fit to the case Ms. Sanders is not the upmost function of the friendship and their problems. She has some idea of the current issues facing Woodson only if lacks full experience of all issues expressed by the customer.

Woodson Chemical may vitrine similar issues outside of its North American operations since unrivalled third of this business is conducted overseas according to the case. operations for the company expand the internationally thus makin g the converse across the divisions and fro! m management must(prenominal) be sound and must be relayed onto suppliers and the customers. As in all industries when communication internationally the different cultural needs will need to be looked at to ensure communication does not continue to pause mound and create more problems for Woodson when improvements to customer service are scathing to maintain its position in the market. The main firmness Woodson...If you want to get a full essay, order it on our website: BestEssayCheap.com

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